Terms and conditions of use

TERMS AND CONDITIONS

1. Claims for any damage must be made within two days upon receipt of merchandise and all items returned for credit must be in the original package with all parts included. 

2. It is customer's responsibility to bring the products to our facility for an exchange. 

3. Shipping charge will be included in the final invoice. 

4. Shipping and handling are non refundable. (Including all refused and unaccepted packages.) 

5. If cancellations are necessary, it must be by written request to the manufacturer. 

6. All sales are not subject to refund. Only exchange or store credit. 

7. Returns without pre-authorization from Marina West will not be accepted.

PRIVACY NOTICE

Stated below are the itemized privacy policies of Marina West Swim, Inc.

Title to the merchandise herein remains ours until fully paid for in legal tender and the acceptance by us of notes or papers made by you or third parties. 

All claims for shortage or damaged material must be in writing within 5 days after receipt of delivery. 

Private labeling is subject to approval. Cut orders require a minimum quantity of 500 sets per style. (50% deposit require) 

If cancellations are necessary, it must be made by written request to Marina West Swim and when it's authorized, you will be charged additional 20% the value of the canceled portion for handling. 

Completion date indicates final day on which merchandise ordered can be shipped from the factory. 

Allow up to 10 days transit time from date of shipment, and it may very change under circumstances.

Ordering

How to Order Online:

From the home page, click on a category of choice. Click on an item to view from the product list.  Check a color and size and then click on “Add to Shopping Cart”. 

*Walk in customers are welcome to walk through our showroom to hand pick their order.

Phone or Fax Order:

Just pick up the phone & call or fax us.

International Order:

We are able to process orders from anywhere outside of U.S.(Exception to some restricted countries imposed by the U.S. Government such as Cuba, Iran, Iraq, Libya, North Korea, Sudan, Afghanistan, Angola, Rwanda, and Syria) with provided shipping company and pre-paid typically, wire transfer, before shipment. 

Order Status:

When your order has been received and you have provided us with valid e-mail address, you will receive an Order Confirmation via e-mail.  If you are a registered user, you can also view your order status by clicking ”My Account” and logging in with your user ID and password and then clicking on “View the orders I have made” under “My Orders”.

Order Modify:

You may modify your order as long as your order is still in process. Once your order has been shipped, you cannot  modify your order. To modify your order, please email us marinawestswim@gmail.com

Order Cancellation

You may cancel your order as long as your order is still in process. Once your order has been shipped, you cannot cancel your order. To cancel your order, please simply reply to the order confirmation email with [CANCEL ORDER] in the subject line.